Title:  Customer Account Partner

A Place Where People Matter. 

Start your career journey with Univar Solutions!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. 

Primary Purpose:

The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. This is a demanding role that requires a unique skillset. As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers. Your job is to ensure that Univar Solutions customers have the best possible customer experience while building and maintaining long lasting relationships. We take customer service seriously and this position is essential to the organization’s success. This is the perfect role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. This role serves as a main customer contact on a day-to-day basis and provides support for oversight of order activities by achieving key deliverables. A successful CAP will be expected to make decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards. All activities are to be managed in accordance with the company's goals of safety, compliance, and code of conduct.

What you will do:

• Take proactive ownership of customer issues & complaints; trouble shoot problems, and see them through to resolution
• Assist customers in achieving great value from Univar Solutions by effectively and proactively managing all orders in a timely manner (beginning to end). Must manage department requirements and standards on order entry and accuracy.
• Build and maintain strong professional relationships with customers and internal partners. Work cross functionally with all teams; escalate unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to more effectively enable the end-to-end process, relationships, and value.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain high Net Promoter Scores Ongoing Education/Experience/Training

What you will need:

• Bachelor’s Degree preferred; High School degree required;
• Minimum 3 years Customer Service experience with a dedicated customer portfolio Specialized 
• 3+ years B2B service management experience, with proven record and history of building successful relationships with customers.
• Strong Communication Skills
• Proficient in MS Word, Excel, Outlook
• SAP and Salesforce experience a plus
• Experience in distribution and/or chemical industry is desirable

Where you will work:

Waxahachie, TX

It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work. 

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world’s most essential industries.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.