Title: Customer Account Partner

Location:

The Woodlands, TX, US, 77380

Company Name: Univar Solutions USA LLC

Requisition ID: 33457

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe.

Primary Purpose:

The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. Asthe voice of the customer, you will act both as an advocate for our products and services, and as a champion forour customers. Your job is to ensure that our customers have the best possible customer experience whilebuilding and maintaining long lasting relationships. We take customer service seriously and this position is integralto the organization’s success. This is the perfect role for someone looking to expand their knowledge in chemicaldistribution and continue to grow and learn within the organization. A successful CAP will make importantdecisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards.All activities are to be handled in accordance with the company's goals of safety, compliance, and code ofconduct.

What You'll Do:

Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through toresolution Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling allorders in a timely manner (beginning to end). Must handle department requirements and standards on orderentry and accuracy Build and maintain strong professional relationships with customers and internal partners. Work crossfunctionally with all teams, raise unresolved issues to the appropriate internal teams
Document knowledge, order status, order issues, customer complexities, issue resolution, customer andinternal contact as required
Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value moreefficiently
Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data andanalyst that anticipate customer’s needs and buying trends
Maintain ongoing high Net Promoter Scores

What You'll Need:

Bachelor’s Degree preferred; High School degree required Minimum 3 years customer service experience with a dedicated customer portfolio SAP and Salesforce experience a plus
Proficient in MS Word, Excel, Outlook
Meticulous attention to detail
Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment
Shown success in problem solving with cross-functional teams and various departments
Highly adaptable, self-motivated with a desire for continuous learning and improvement

Where You'll Work:

The Woodlands, TX (3 days in office)

It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work.

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world’s most essential industries.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.