Title:  Customer Service Team Lead

Customer Service  Team Lead
 

Let’s move away from the status quo of upholding outdated routines and processes and move into Customer Service Excellence. You are an experienced Team Leader, ready to build, break, challenge, re-make and redesign culture and ways of working. We want to put Customer Service at the steering wheel and break free from the traditional. Let’s leverage the power of our digital suite and empower the department to fulfil its potential as the business engine it truly is. Join a global market leading chemical distributor and make your mark! 

 
 
The Position 

As our new Team Lead, you will do people management, culture building, continuous improvement activities and take an active part in the daily work. You will break old patterns and build new ones adapted to the current tools at hand. Yes, it will take time. It will not be achieved overnight, but making consistent changes over time will get us there.  

 
Areas of responsibility 

• Manage a team of currently 6 Customer Service Representatives 

• Breaking down central strategy to regionally execute and deliver on the targets 

• Analyze data and use a data driven approach to continuous improvement 

• Closely collaborate with internal stakeholders in the EMEA customer service organization, the commercial teams, the operational teams, and the Nordic leadership team 

• Report to Customer Service Manager for Nordics 

• Add your own spice to the mix 

About you

• Experience in a similar role as a leader within a customer service department, or equivalent.  

• Experienced in project management, continuous improvement and/ or change management.  

• Proven can-do attitude, and a healthy dose of power of initiative. 

• Solution oriented and pragmatic. 

• Confident in your people first leadership and building healthy, productive teams 

• Great communications skills and easy to collaborate with. 
   

Qualifications & Skills 

To thrive in the work environment that we have here at Univar Solutions, and in the role, we believe that you are service minded by nature, with the ability to see our customers’ needs and expectations. You have some previous leadership, formal or informal experience, either by leading team(s) or individuals. You collaborate and work very well with others and are not afraid to take initiative and propose new ways of working. On top of that you are good at organize, plan and structure your work tasks.  

• Knowledge of principles and processes for providing customer and personal services.  

• Fluent in English and Native in either Swedish, Danish or Norwegian language  

• Professional experience/knowledge of various IT tools and Microsoft packages (Excel, Outlook, Word, Ppt). ERP/SAP experience will be a merit as it is our business tool. 
   
   

What Univar Solutions offers you 

We offer you a leadership position in a global company with a Nordic focus. We can offer you long term development in the organization and room to make your mark and try out new ideas for the team and the department. As an ever-evolving organization, the challenges and room for development are endless. Join us and find out for yourself! Send in your application, no later than april 30 th 2026. We will review candidates on a contionius basis.

 If you have any questions regarding the position, please reach out to HRBP Anna Jakobsen, anna.jakobsen@univarsolutions.com.