Title: Customer Disputes Management Analyst

Location:

Dublin, OH, US, 43016

Company Name: Univar Solutions USA LLC

Requisition ID: 32753

A Place Where People Matter.

Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose:

The Disputes Management Team is responsible for managing the flow of invoice disputes between Accounts Receivables, Customer Solutions, Operations, and other functional teams; this scope includes ensuring dispute resolution as well as holding these functional teams accountable to implement root cause resolution efforts. Each Dispute Management Analyst will execute in-depth review of assigned disputes, identifying necessary updates within SAP and leading this resolution from start to finish. Through highlighting root cause trending and results, the Analyst will be expected to serve as a liaison to drive broad organizational accountability in all departments and propose changes to standard operating procedures to optimize the customer invoice cycle.

What You’ll Do:

Analyze invoice disputes
Collaborate with commercial and functional teams to resolve disputes and implement preventive measures
Identify and support root cause resolution efforts to reduce disputes volume

What You’ll Need:

Bachelor’s Degree Preferred or equivalent work experience
2+ Years of Accounts Receivables, Accounts Payables, Customer Solutions, Or Commercial experience
Strong analytical skills
Excellent written and oral communication skills
Demonstrated ability to manage time, organize and set priorities to meet deadlines
Proven success in problem solving with cross-functional teams and various departments
Proficiency in SAP and Microsoft Office

Where You'll Work:

This is a hybrid role in Dublin, OH

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.