Title:  Customer Service Representative

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe. 

Univar Solutions is a global partner in the chemical distribution sector. Through our best-in-class capabilities and a team-oriented approach, we are reimagining the role of distribution, to help our customers and suppliers innovate and grow.

We have currently an open position as Customer Service Representative for our Foodology business. In this very interactive function you will work in close collaboration with our external customers, as well as with several departments within the company such as Sales, Supply Chain, Transport, Production, Quality, …

Your key tasks will be to:

• To process orders effectively and accurately in SAP including check with Supply Chain / Warehouse / Finance
• To inform customers about possible anomalies concerning delivery
• To verify of incoming orders on quantity and availability
• To send order confirmation and check best delivery date
• To follow-up back order list
• To enter all quality issues into the system
• To supply the customer with documentation, MSDS, TDS & COA of the existing product range
• To follow-up existing customer contracts on take-off and validity period
• To administer data linked to the customer profile in SAP
• To communicate all packaging issues to the customer and follow up
• To solve payment issues linked to incorrect invoices (debit- and credit notes)
• To manage and follow-up sample order 

Your Profile :

• Experience in order administration and first line customer support
• Fluent in Dutch, a good knowledge of French and knowledge in English.
• Knowledge of SAP is a plus
• High organisation skills
• Good telephone personality skills
• A service- and solution-oriented mind

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! 

We are committed to a diverse workforce and a culture of inclusion.  Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.