Title:  Customer Service Representative

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe. 

We have currently an open position as Customer Service Representative. In this very interactive function you will work in close collaboration with our external customers, as well as with several departments within the company such as Sales, Supply Chain, Transport, Production, Quality, …

Your key tasks will be to:

• To process orders effectively and accurately in SAP including check with Supply Chain / Warehouse / Finance
• To inform customers about possible anomalies concerning delivery
• To verify of incoming orders on quantity and availability
• To send order confirmation and check best delivery date
• To follow-up back order list
• To enter all quality issues into the system
• To supply the customer with documentation, MSDS, TDS & COA of the existing product range
• To follow-up existing customer contracts on take-off and validity period
• To administer data linked to the customer profile in SAP
• To communicate all packaging issues to the customer and follow up
• To solve payment issues linked to incorrect invoices (debit- and credit notes)
• To manage and follow-up sample orders

Your Profile :

• Experience in order administration and first line customer support
• Fluent in Dutch, a good knowledge of French and knowledge in English.
• Knowledge of SAP is a plus
• High organisation skills
• Good telephone personality skills
• A service- and solution-oriented mind

It takes people like you and a global network of more than 10,000 employees to build a company where the best people want to work. 

As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world’s most essential industries.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.