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Title:  Customer Success Supervisor

Location: 

Phoenix, AZ, US, 85044

Company:  Univar Solutions USA Inc
Requisition ID:  23544

Want to work for a company that is reimagining distribution?  Join Univar Solutions, the premier global distributor of chemicals and ingredients.  Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success.

 

At Univar Solutions, we’re building on our more than 90 years of experience  and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges.  When you work for Univar Solutions, you’ll play an important role in shaping how we deliver more than chemical and ingredients.

 

What You’ll Do

Responsible for leading and ensuring effective sales order management, assigns work and ensures prompt processing and handling of sales orders and customer problems.

  • Assists inside sales personnel with the handling of customer telephone and mail orders; answers questions and makes recommendations for handling customer problems.
  • Provides service for maintaining current information on back orders; advises and informs customer of status; releases and processes orders as merchandise arrives.
  • Coordinates the activities of inside sales with the efforts of outside salesmen.
  • Receives current information and reports from sales-computer coordinator regarding sales information; distributes and informs inside sales personnel.
  • Provides essential training to inside salesmen regarding basic product knowledge, department sales policies and procedures.
  • Checks and verifies the reasons for processing credit memos, no charge invoices, canceled invoices and other documents.
  • Attends and participates in departments sales meetings.
  • Prepares and submits reports as directed

 

What You’ll Need

  • 3 to 5 years of inside sales work experience, college degree preferred not required
  • Experience supervising direct reports
  • Strong interpersonal skills, coaching, and team building experience
  • Decision making skills and ability to balance customer needs and company objectives
  • Strong organizational skills.
  • Knowledge of inside sales problems, purchasing, servicing customers, product knowledge and some exposure to outside sales.
  • Microsoft Office
  • SAP experience a strong plus
  • Strong interpersonal skills in coaching and team building Decision making skills and ability to balance customer needs and company objectives.

 

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Univar Solutions is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

 

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.


Nearest Major Market: Phoenix

Job Segment: Outside Sales, ERP, SAP, Inside Sales, Customer Service, Sales, Technology