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Title:  Customer Onboarding Specialist


Phoenix, AZ, US, 85044

Company:  Univar Solutions USA Inc
Requisition ID:  23966

What We Do

We’re more than a distribution company – we’re a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the world’s most essential industries.


Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people – people like you – and today, our worldwide team of more than 10,000 employees is helping build a company where the best people want to work. We’re thrilled that you are exploring opportunities where your actions will make a positive difference every day. We look forward to building a strong future together.


What You’ll Do

The Customer Onboarding Specialist (COB) will be the face of the organization during our first interaction with a new customer. This individual will be crucial to ensuring all new customers are set up accurately in our system to optimally transact with us quickly. The COB will work in tandem with their Sales Rep to ensure all vital paperwork is completed and/or obtained before the first order is placed. All crucial pre-work should be completed and loaded as soon as a new customer packet is requested. Data integrity and precision are key performance metrics of this team. The Customer Onboarding Specialist will always strive for a high-level of customer satisfaction. All activities are to be run in accordance with the company’s goals of safety, compliance, and code of conduct.


What You’ll Need

  • High School Diploma required; Associate or bachelor’s degree preferred.
  • A combination of education and/or experience will be considered for the ideal candidate.
  • Prior experience working in Customer Solutions with B2B customers
  • Ability to cultivate relationships internally and externally with new customers, our Customer Solutions and Sales teams
  • Experience working in fast paced environment
  • Outstanding written and verbal communication skills
  • Needs to be agile and understand the importance of accuracy
  • Ability to thrive in an ambiguous and fast paced work environment
  • Chemical/Distribution experience a strong plus
  • Proficiency with the MS Office package preferred, strong excel skills are encouraged
  • Experience using Salesforce, SharePoint and Tableau (or equivalent reporting tools) Specialized
  • SAP or relevant ERP systems


What We Offer

Comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO, hybrid-remote work schedule and much more.


Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


Nearest Major Market: Phoenix

Job Segment: ERP, Developer, SAP, Sharepoint, Technology