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Title:  ChemCare Technical Services Supervisor


Phoenix, AZ, US, 85044

Company:  Univar Solutions USA Inc
Requisition ID:  24710

Want to work for a company that is reimagining distribution?  Join Univar Solutions, the premier global distributor of chemicals and ingredients.  Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success. 

At Univar Solutions, we’re building on our more than 90 years of experience  and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers – to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges.  When you work for Univar Solutions, you’ll play an important role in shaping how we deliver more than chemical and ingredients. 



We are looking for qualified candidates based in the Phoenix, AZ area. If you have technical customer service and/or supervisory experience and you enjoy working in a challenging and fast paced environment, please review the details below!


Primary Purpose:

Provide support to the business but assisting and leading the Technical Service team, assisting with providing insight on safety, regulatory, and compliance management of customer and company- self-generated waste related to ChemCare. A successful candidate for this role will be able to work well under pressure, possess the ability to assess and assign priority to requests, and have the ability and knowledge of waste characterization and state and federal regulations.


Specific Duties and Responsibilities:


• Assists sales personnel with the handling of customer profile requests; answers technical questions and makes recommendations for handling customer problems.

• Accomplishes sales support human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

• Assists with obtaining revenue by resolving order and invoice discrepancies; maintaining customer relations.

• Plans and implements quality assurance for all processes.

• Guides employee actions by researching, developing, writing, and updating sales support policies, procedures, methods, and guidelines.

• Manages staffing discussions and planning; conducts interviews and encourages team building.

• Attends and participates in departments sales meetings.

• Prepares and submits reports as directed.

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



Problem Solving:

  • Routine: Provide guidance to ChemCare Technical Services Representative and CSRs on day to day issues.
  • Difficult: Evaluating performance discrepancies and solution alternatives in CSR’s.



The ChemCare Technical Services Supervisor will interact with the following roles:

  • ChemCare TSR (Technical Service Representative): For supervision, training and problem solving

ChemCare CSRs (Customer Service Representatives)

  • ChemCare Customer Service Supervisor: For guidance and coaching



Decision-Making Authority:

Freedom to select the methods or procedures to be used to fulfill the positions responsibilities and accomplish desired goals. Decisions based on the success of the total organization rather than on the impact on their immediate area of responsibility.



Specialized Knowledge/Skills:

  • Science based degree preferred (Chemistry, Environmental Science, etc.)
  • CHMM/CHMP Certification • DOT/RCRA Training Impact and Complexity (any key factors not noted above including any financial responsibilities)
  • Strong interpersonal skills in coaching and team building.
  • Decision making skills and ability to balance customer needs and company objectives.
  • Strong organizational skills.



  • High School Diploma required.
  • 2 years management/supervisory experience
  • 5 years of Customer Solutions experience required
  • Knowledge of sales problems, purchasing, servicing customers, product knowledge and some exposure to outside sales. Should be familiar with Company sales and personnel policies.
  • Must be able to work with and secure the cooperation of others.


Physical Demands/Environmental Conditions:

Office Environment.



Nearest Major Market: Phoenix

Job Segment: Outside Sales, Law, Compliance, Quality Assurance, Sales Support, Sales, Legal, Technology