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Title:  Customer Service Supervisor

Location: 

Morrisville, PA, US, 19067

Company:  Univar Solutions USA Inc
Requisition ID:  24584

What We Do

Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success.

 

At Univar Solutions, we’re building on our more than 90 years of experience and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges. When you work for Univar Solutions, you’ll play a meaningful role in shaping how we deliver more than chemical and ingredients.

 

What You’ll Do

 

Responsible for leading an awesome customer service team!  Ensuring effective sales order management, assigns work and ensures timely processing and handling of sales orders and customer problems.

  • Assists personnel with the handling of customer orders; answers questions and makes recommendations for handling customer problems.
  • Provides service for maintaining current information on back orders; counsels and communicates with customer about order status; releases and processes orders as merchandise arrives.
  • Coordinates the activities of inside sales with the efforts of outside sales.
  • Receives current information and reports from sales-computer coordinator regarding sales information; distributes and informs inside sales personnel.
  • Provides important training to inside sales regarding basic product knowledge, department sales policies and procedures.
  • Checks and verifies the reasons for processing credit memos, no charge invoices, canceled invoices and other documents.
  • Attends and participates in departments sales meetings.
  • Prepares and submits reports as directed.

 

What You’ll Need

  • 3 to 5 years of related work experience, college degree preferred not required
  • Experience as a team leader
  • Strong interpersonal skills, mentoring, and team building experience
  • Decision making skills and ability to balance customer needs and company objectives
  • Strong organizational skills.
  • Knowledge of inside sales problems, purchasing, servicing customers, product knowledge and some exposure to outside sales.
  • Microsoft Office
  • SAP experience a strong plus

 

What We Offer

Comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.

 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


Nearest Major Market: Philadelphia

Job Segment: ERP, Outside Sales, SAP, Telemarketing, Customer Service, Technology, Sales