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Title:  ChemCare Commercial Support Specialist


Morrisville, PA, US, 19067

Company:  Univar Solutions USA Inc
Requisition ID:  24526


Want to work for a company that is reimagining distribution?  Join Univar Solutions, the premier global distributor of chemicals and ingredients.  Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success. 

At Univar Solutions, we’re building on our more than 90 years of experience  and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers – to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges.  When you work for Univar Solutions, you’ll play an important role in shaping how we deliver more than chemical and ingredients. 


Primary Purpose

This position will support the ChemCare Commercial Team to help drive margin and sales growth within district or line of business. This person will serve as a key tactical commercial linkage between our customers, the Sales Team, Customer Service and Vendors.  A successful candidate for this role will be an effective communicator and accountable for meeting tight deadlines. 


Key Deliverables

  • Single Point of Contact for customers (80% of time spent).
    • Coordinate waste pickups: review order details, confirm purchase order numbers, ensure pricing is accurate and communicate with customers on details of order in a timely manner
    • 3rd Party Scheduling (transportation and disposal):  work closely with 3rd party logistics providers and TSDF partners to manager orders
    • Collaborate with Sales Team to address customer concerns and set proper expectations
    • Work with Technical Service Representatives for new profiles and profile recertifications.
  • Basic Quoting (10% of time spent).
    • Quote customers on waste services
    • Margin management
  • Vendor Management (5% of time spent).
    • Work with vendors to obtain invoices     
  •  AR Management (5% of time spent).
    • Work with assigned customers on resolving invoice disputes
  •   Performs other related duties as required or requested


Education/Experience/Training/Certifications – Required

  • 2-year associates degree or equivalent work experience in customer service
  • Previous experience working with waste disposal and RCRA/DOT regulations


Education/Experience/Training/Certifications – Desired

  • Great professional interpersonal skills
  • Oral and written communication skills necessary to effectively communicate throughout the organization with all stakeholders for teamwork
  • Strong computer skills with Microsoft Outlook, Excel and Word
  • Strong multi-tasking, prioritization and organization capabilities due to high order volume
  • Persistent in following up on detailed requests to see them to completion
  • General knowledge of pricing and marketing strategy
  • Receptive, flexible and adaptable to change based on business needs


Key Stakeholders

  • Customer Solutions Manager
  • ChemCare CSR
  • ChemCare Billing Team
  • ChemCare Technical Service Rep
  • Sales Managers/Account Managers
  • Operations/Transportation
  • Vendors/Partners
  • Health and Safety


Physical Demands/Environmental Conditions/Other Requirements

  • Office Environment




Univar Solutions is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.



Nearest Major Market: Philadelphia