Title:  HR Inquiries Administrator

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to keep our communities healthy, fed, clean and safe. 

Primary Purpose:

The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.

What You Will Do:

• Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
• Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.
• Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
• Assist in assessing team members' cases contributing to peer quality review process, applying tools like ServiceNow.
• Assist in member’s case queues, helping ensure cases are evenly distributed and handled in a timely manner.
• Respond to associate inquiries, providing clear and accurate information in a professional manner.
• Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.

What You will Need:

• Bachelor’s degree or equivalent, preferably in HR, and/or Business
• 1+ years previous experience in a HR Shared Service, Call Centre, Service Environment
• Familiarity with HR systems (HRIS) and shared services HR technology
• Ability to navigate with proficiency and deliver high-quality customer service
• Ability to handle and maintain confidential & sensitive data
• Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! 

We are committed to a diverse workforce and a culture of inclusion.  Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.