Title:  Customer Service Representative NO/DK

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Start your career journey with Univar Solutions!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. 

Customer Service Representative Norway
Do you find yourself in zen-mode when combining customer support, stakeholder coordination and administration? Do you take pride in establishing and developing long-term, successful relationships with customers and colleagues? Do you like improving ways of working and adding value? Check out this opportunity!
 
Univar Solutions, one of the leading chemical distributors in the Nordics, is looking for a Customer Service Representative with experience in taking care of Norwegian or Danish customers to join our team in Malmö. We are embarking on a journey to take the traditional Customer Service into a 2.0 version. We are currently at the beginning of this journey. For the most part, the job itself will center around supporting the entire process of ”order to cash”, but in addition to that, we are driving a shift that will lead to more automation through optimized digitalization as well as a cultural shift for the entire department. End goal? Less administration, more customer experience. Welcome to the team!
 
About the position
You are responsible for the entire process from ”order to cash”. That means, from the customer buying, the goods being delivered, and Univar Solutions getting paid. In other words:
•    Registering customer orders in the system (SAP)
•    Delivery follow up
•    Taking incoming calls and emails from B2B customers
•    Guiding our Norwegian and/or Danish customers through their tickets
•    Handling reimbursements and complaints
 
You will find yourself amid a diverse team of 12 colleagues with a great dynamic. The office is super commuter-friendly in the center of Malmö.

Your background
We believe you have experience in working in some sort of customer support function previously and are used to various software (preferably SAP or another ERP-system).
You have a positive and proactive attitude towards colleagues and customers alike. You have a keen sense of quality, and you like taking responsibility for your work and your contribution. We also believe you to be curious, open minded, and happy to contribute to trying new things.
As we are a global company, English at full professional proficiency is required. As is Norwegian, Danish or Swedish with a confidence in communicating with Norwegian customers (or what we call and “Scandinavian”).

What Univar Solutions offers you
How about: A company that thinks globally and acts locally. Competitive compensation. Management that actively works to develop the people as well as the business. A market leading brand with market leading products. Ample opportunity to grow professionally in a global organization.
 
Ready to join us? We review applicants on a rolling basis, so send us your application today! Looking forward to hearing from you!
 

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more.  Our team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as diverse benefits offerings to support our employees' physical, emotional, and financial wellbeing. 

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to keep our communities healthy, fed, clean and safe.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. 

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.