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Title:  Customer Service Representative

Location: 

Dublin, OH, US, 43016

Company:  Univar Solutions USA Inc
Requisition ID:  24145

Want to work for a company that is reimagining distribution?  Join Univar Solutions, the premier global distributor of chemicals and ingredients.  Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success. 
 

At Univar Solutions, we’re building on our more than 90 years of experience  and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges.  When you work for Univar Solutions, you’ll play an important role in shaping how we deliver more than chemical and ingredients. 

 

 

As a valued Univar Solutions employee, you understand that we are more than a distribution company – we’re a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the world’s most essential industries.

 

Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people – people like you – and today, our worldwide team of more than 10,000 employees is helping build a company where the best people want to work. We’re thrilled that you are exploring opportunities where your actions will make a positive difference every day.  We look forward to building a strong future together.

 

 

What You’ll Do

 

Responsible for leading and ensuring effective sales order management, assigns work and ensures prompt processing and handling of sales orders and customer problems.Serves as the single point of contact to provide consistent, positive customer experiences.

 

  • Responsible for initial order entry, management of order changes, and order fulfillment coordination. Empowered to make decisions on behalf of company in alignment with Univar strategy, guiding principles and customer satisfaction. Leads resolution of service issues that directly impact customer order fulfillment.
  • Provides positive customer relationships while enhancing customer satisfaction and confidence. Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. Gathers market intelligence for entry into Salesforce.
  • Receives and processes customer purchase orders, verifies & confirms customer orders and delivery expectations.Tracks order exceptions and maintains as needed.
  • Develops solutions to customer needs/opportunities. Establishes communication with appropriate internal Univar area to ensure timely responses to fulfillment issues.
  • Builds and sustains long-term customer partnerships. Maintains up-to-date information on customers. 
  • Coordinates all routine aspects of customer orders, requests, and inquiries.
  • Prepares and submits reports as directed.

 

What You’ll Need

 

  • 1-3 years experience in customer service, customer solutions and/or sales experience, associate’s degree is preferred not required.
  • General knowledge of pricing and marketing strategy experience.
  • Customer service experience in a business to business (B2B) environment 
  • Experience in distribution and/or chemical industry is desirable
  • Strong interpersonal skills and team building experience
  • Experience working in a fast-paced. Decision making skills and ability to balance customer needs and company objectives
  • Strong organizational skills. Problem-solving.
  • Microsoft Office
  • SAP, Sales Force & CRM Systems Skills are a plus

 

Univar Solutions is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

 

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.

 

 

Univar Solutions is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

 

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Customer Service Representative, ERP, SAP, CRM, Customer Service, Technology