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Title:  ChemCare Customer Service Supervisor

Location: 

Dublin, OH, US, 43016

Company:  Univar Solutions USA Inc
Requisition ID:  25105

Want to work for a company that is reimagining distribution?  Join Univar Solutions, the premier global distributor of chemicals and ingredients.  Our goal is to function as a direct extension of our customers’ teams; to serve as an ally in their quest of business success. 
 

At Univar Solutions, we’re building on our more than 90 years of experience  and drawing on deep resources – inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers – to deliver consultative services and an unmatched portfolio to solve customers’ formulation and operational challenges.  When you work for Univar Solutions, you’ll play an important role in shaping how we deliver more than chemical and ingredients. 

Introduction:

We are looking for qualified candidates based in the Columbus, OH / Dublin, OH area. If you have customer service and/or supervisory experience and you enjoy working in a challenging and fast paced environment, please review the details below!

 

Primary Purpose:

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures; supervising staff.

 

Specific Duties and Responsibilities:

  • Assists personnel with the handling of customer telephone and email orders; answers questions and makes recommendations for handling customer problems.
  • Provides service for maintaining current information on back orders; advises and informs customer of status; releases and processes orders as merchandise arrives.
  • Receives current information and reports order information; distributes and informs personnel.
  • Provides essential training to Customer Service Reps basic product knowledge, department sales policies and procedures.
  • Checks and verifies the reasons for processing credit memos, no charge invoices, canceled invoices and other documents.
  • Attends and participates in departments sales meetings.
  • Prepares and submits reports as directed.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

             

Problem Solving:

  • Routine: Provide guidance to ChemCare CSR’s on day to day issues.
  • Difficult: Evaluating performance discrepancies and solution alternatives in CSR’s.

             

Interface:

The ChemCare Customer Service Supervisor will interact with the following roles:

  • ChemCare CSR’s (Customer Service Representatives): For supervision, training and problem solving
  • ChemCare Sales staff
  • ChemCare Customer Solutions Manager: For guidance and coaching

             

Decision-Making Authority:

Freedom to select the methods or procedures to be used to fulfill the positions responsibilities and accomplish desired goals.  Decisions based on the success of the total organization rather than on the impact on their immediate area of responsibility.

             

Supervisory Responsibility:

ChemCare CSR’s (Customer Service Representatives).

             

Specialized Knowledge/Skills:

  • Strong interpersonal skills in coaching and team building.
  • Decision making skills and ability to balance customer needs and company objectives.
  • Strong organizational skills.

             

Education/Training

  • Several years of college or equivalent business experience.
  • Must be willing to work under Company policy and capable of independent judgment.
  • 3 to 5 years of customer service or supervisory experience.
  • Knowledge of sales problems, purchasing, servicing customers, product knowledge and some exposure to outside sales.
  • Should be familiar with Company sales and personnel policies.
  • Must be able to work with and secure the cooperation of others.

 

Physical Demands/Environmental Conditions:

Office Environment.


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Outside Sales, Customer Service, Sales