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Title:  Sr. Customer Solutions Representative

Location: 

Bellevue, WA, US, 98004

Company:  Chempoint.com, Inc
Requisition ID:  24852

At ChemPoint, the Sr. Customer Solutions Representative researches, presents, and implements preventative action measures to improve ChemPoint’s processes and service levels to our customers and partners. This role acts as a primary escalation point for support tickets, working to collaborate with internal and external partners to resolve customer order complications and errors. 

 

A DAY IN YOUR NEW CAREER: 

 

  • Actively closes supports and identifies trends and areas of improvement. 

  • Maintains accurate process documents & audits existing processes. 

  • Creates recommendations for areas of improvement and innovation opportunities. 

  • Applies critical thinking and utilization of ChemPoint resources to formulate and deliver solutions to meet customer and supplier needs. 

  • Reports on performance and opportunity trends on dimensions that include customers, suppliers, warehouses, freight carriers, specific processes, and product lines. 

 

DESIRED BACKGROUND AND SKILLS: 

 

  • Bachelor’s degree from fully accredited four-year institution or equivalent work experience. 

  • Knowledge and experience working with MS Office Suite, with strong Excel skills. 

  • Knowledge of transaction systems (e.g., CRM, Issue Tracking, PM, ERP, etc.). 

  • Ability to perform business analysis and present trends, options, and recommendations. 

  • Demonstrates sound judgment and creative problem solving. 

  • Commitment to accountability for performance in area of responsibility. 

  • Ability to be a team player and support a strong work ethic. 

  • Ability to receive constructive feedback from others. 

  • Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication. 

  • Exhibits versatility and adaptability while interacting with team members, customers, suppliers and outsourced relationships.

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Univar Solutions/ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Customer Service Representative, ERP, Business Analyst, CRM, Customer Service, Technology