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Title:  Ecommerce Program Manager

Location: 

Bellevue, WA, US, 98004

Company:  ChemPoint
Requisition ID:  10223

At ChemPoint, we pride ourselves in leading the chemical industry in leveraging technology, analytics, and customer experience to provide unique solutions for our customers and supplier partners. We are a small, agile team looking for an experienced leader to guide the continued evolution of our Ecommerce and Customer Experience practice, overseeing technology-focused products and projects to increase customer satisfaction and adoption of our online solutions.  The Program Manager is responsible for solving hard problems, scoping and delivering large projects end‐to‐end, driving project schedules from design to release, and handling the production launch. This role will partner with business and technology teams to identify process improvements and technology projects than will optimize the user experience focused on meeting business, customer and supplier needs. 

A DAY IN YOUR NEW CAREER:

  • Leads one or more key programs related to Ecommerce and Customer Experience, working across technology platforms or software applications (products). 
  • Research customer needs and create valued-added capabilities for e-commerce and technology-enabled solutions.
  • Manages all critical program and project aspects (roadmap, scope, timeline, budget, resources, etc.) and ensures that project goals are accomplished and in line with program and business objectives and escalates issues, risks to Program leadership in a timely manner.
  • Oversees/manages one or more technology projects and/or collection of smaller projects (program) at the ChemPoint enterprise level. Often has responsibility for management of multiple project leads and their projects across ChemPoint NA & EMEA. 
  • Works with project team(s) to plan and schedule project deliverables, documentation, goals, and milestones for complex programs and/or multiple projects. 
  • Designs and implements project/program coordination and tracking methodologies across several project efforts. 
  • Partners with designers and developers to implement and improve technology solutions and provide clear business requirements and deliverables. 
  • Understands the landscape of current technology, how trends will affect the product in the future, and how to communicate with technology teams and the business. 
  • Co-planning with Sales and Customer Solutions stakeholders and business teams.
  • Managing project team members and influencing participating business participants
  • Provide regular communications on customer solutions to customers, business leadership, and project teams.

 

DESIRED BACKGROUND AND SKILLS:

  • Bachelor’s degree in Computer Science or a related technical field or equivalent work experience.
  • 5+ years’ experience in business-to-business service organization, preferably with technical program/project management experience.
  • 2-3 years’ experience planning and implementing Ecommercer solutions, programs, and projects. 
  • Experience managing and successfully delivering large‐scale software development projects.
  • Experience leading cross‐functional teams to deliver projects with multiple dependencies and constraints.
  • Exceptional analytical, communication, organizational, and presentation skills.
  • Demonstrated excellent interpersonal skills, with the ability to build long lasting relationships with customers. The position requires the ability to communicate with all levels and organizations within ChemPoint, as well as with our external customers.
  • Experience defining programs, writing detailed requirements specifications, and delivering projects that meet rapidly evolving business needs.
  • A passionate communicator and proven thought leader in the business application of technology with the ability to understand and explain complex problems in an easy to understand manner.
  • Strong results driven personality, with a high level of enthusiasm, energy, and confidence.
  • Written and verbal communication and active listening skills. 

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Univar Solutions/ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Information Systems, Computer Science, Project Manager, User Experience, Technology