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Title:  Customer Solutions Representative

Location: 

Bellevue, WA, US, 98004

Company:  ChemPoint
Requisition ID:  9950

At ChemPoint, the success of our unique Operations process depends on continuously strengthening our business relationships. The Customer Solutions Representative serves a vital function in our Operations team, ensuring that our customers’ needs are met in an effective and efficient manner. Customer Solutions Representative interact with many groups within and outside of ChemPoint while addressing critical customer requests.  This role reports directly to the Customer Solutions Manager.

A DAY IN YOUR NEW CAREER:

  • Screens all incoming purchase orders and customer requests for effective action item delegation and team workload management.
  • Places and processes customer product orders into CRM system.
  • Follows and/or implement special instructions for various accounts and maintains accurate and up-to-date notation on all service incidents.
  • Takes incoming phone calls to respond to customer inquiries; executes on ChemPoint’s other centered communication principles to build customer confidence, set appropriate expectations and offer solutions.
  • Collaborates with Sales team to address customer concerns and set proper expectations
  • Works closely with 3rd party logistics providers and logistics teams to effectively manage outbound orders
  • Maintains exceptional customer fulfillment service levels
  • Participates in training and constructively provides feedback in the form of peer coaching
  • Focuses on meeting all individual and team objectives, deadlines and responsibilities while actively promoting a team atmosphere

 

FUTURE OPPORTUNITIES:

As you become an expert in your role, you will have the ability to:

  • Gain skills in inventory and order commitment.
  • Assist the team with workload management and work closely with leadership to meet SLAs.
  • Take on additional responsibilities to become a subject matter expert for training and peer mentoring.
  • Work directly with the sales team on special projects.

 

This role provides potential to grow a career in various teams at ChemPoint including but not limited to supply chain and sales positions.

 

DESIRED BACKGROUND AND SKILLS:

  • Bachelor’s degree from a fully accredited four-year institution or equivalent work experience
  • Experience in Business-to-Business (B2B) service organization or 1 year of experience in equivalent job(s) preferred
  • Knowledge and experience working with MS Office Suite
  • Demonstrates sound judgment and creative problem solving
  • Open to taking moderate risks with a competitive spirit
  • Demonstrates a commitment to accuracy and accountability for job performance
  • Receptive to constructive feedback from peers and mentors
  • Strong work ethic and team-oriented mind set
  • Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
  • Ability to work independently and in teams of various sizes to complete a tactical work load
  • Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships

Univar Solutions/ChemPoint is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Customer Service Representative, Outside Sales, CRM, Customer Service, Sales, Technology